Our Policy & Terms
Satisfaction is guaranteed!
Our products are back by a money-back guarantee. If you are not happy for any reason, we will replace the product or refund your money according to the following policy.
Our Warranty
Items may be returned for a refund up to 90 days from the purchase date for both products purchased at the retail store and products shipped to the customer.
If the item is defective, we will replace the item within three years of the original purchase date.
OEM Returns
Customers who purchased Canon, Epson, or Xerox original equipment manufacturer products from InkSell. Will need to contact the manufacturer for refund or replacement procedures. These manufacturers currently do not honor returns from vendors.
All other OEM products are back by a 30-day money-back / replacement guarantee. After 30 days, all customers who have purchased original equipment manufacturer cartridges (OEM) from InkSell, must contact the specific manufacturer (for example Hewlett Packard) to obtain return merchandise authorization and procedures.
Refill Service Returns (Retail stores only)
Cartridges that have been refilled by InkSell through the in-store “Ink Cartridge Refilling Service may be returned for re-service or refund (see exclusions below). To receive a refund, the refilled cartridge must be returned to the store at which time it becomes the sole property of InkSell and will be disposed of properly at the discretion of InkSell. No exchanges are offered on cartridges filled through InkSell’s refill service.
Defective Items
We will replace defective items within three years of the original purchase date (OEM excluded).
Store Credit
If a store credit is issued according to the policy above, the credit is only valid for one year from the date of issue.
Exclusions
The following limitations apply:
– Physical damage voids the warranty.
– Depletion of ink is not covered.
– The warranty applies only to supplies and not to the printer used with the supplies.
Please use caution when refilling or replacing cartridges. InkSell.com will not be responsible for damage to clothing or household items due to ink spillage.
InkSell.ae reserves the right to modify the terms and conditions of this Policy as needed. Returns will be processed according to the warranty currently in effect.